Agent Agreement

Last updated: 8 August 2026

This Agent Agreement (this “Agreement”) governs your use of PropertyMatchPro as a property agent — applying for an agent account, publishing or importing listings, receiving buyer enquiries, and holding an agent seat. It is between you and Shark Bunny Studio Pte. Ltd. (UEN 202212287N) (“we”, “us”, “our”), the operator of propertymatch.pro (the “Service”).

You accept this Agreement twice, and both times deliberately: when you submit an agent application, and again before your first payment. Nothing here is accepted by simply browsing. If you do not agree, do not apply and do not subscribe.

1. This Agreement and our other terms

Our Terms of Service and Privacy Policy apply to you in full, as they do to every user of the Service. This Agreement is additional to them and covers what is specific to agents. Where this Agreement and the Terms of Service address the same subject and cannot be read together, this Agreement governs for your agent account.

2. Eligibility and approval

To hold an agent account you must be an individual salesperson registered with the Council for Estate Agencies (CEA) and attached to a licensed estate agent, or otherwise lawfully entitled to carry out estate agency work in Singapore. You confirm that your registration is current and that nothing in your registration status prevents you from doing the work your listings advertise.

Agent accounts are approved by us, not granted automatically. We check the registration number you give us against the public CEA salesperson register and may ask for further information, refuse an application, or withdraw approval later. An account is personal to one registered salesperson: do not share your login, and do not use your account to publish listings on behalf of another salesperson as if they were your own.

You must tell us promptly if your CEA registration lapses, is suspended, is revoked, or if you cease to be attached to a licensed estate agent. We may suspend your account and hide your listings when that happens.

3. What we are, and what we are not

We provide advertising, search and connection technology. We are not an estate agent or an estate agency, we do not carry out estate agency work, and nothing in this Agreement appoints either of us as the other’s agent, partner, employer or joint venturer.

Specifically, we do not and will not:

negotiate, or advise any party on price or terms;
arrange, schedule or coordinate viewings;
represent a buyer, seller, landlord or tenant in any transaction;
take, share or claim any commission, referral fee, success fee or other payment tied to a transaction, an enquiry, a viewing or a lead. What you pay us is a flat seat fee and nothing else (clause 7);
ask you for exclusivity, a mandate, or any right over the appointment between you and your client. Listing with us takes nothing away from you and grants us nothing about the deal.

Where the Service passes a buyer’s interest to an agent, it sends a one-off notification and stops there. Any arranging that follows is done by you, as a licensed salesperson, with your own client.

Ranking is not for sale. We do not sell placement, and holding a seat, paying more, or paying at all does not move a listing up a buyer’s results. Results are ordered by how well a listing matches what that buyer asked for.

4. Your listings — the licence you grant us

4.1 The grant

For each listing you publish on, or import into, the Service (“Listing Content” — the property particulars, descriptions, prices, addresses and location data, photographs, floor plans, videos, and your name, agency and registration details as displayed on a listing), you grant us a non-exclusive, worldwide, royalty-free licence to host, store, cache, reproduce, index, display, adapt for display, translate, summarise, score, rank and otherwise process that content in order to operate, secure, improve and promote the Service, including in search results, listing pages, buyer shortlists, automated summaries and comparisons, and in marketing material that features the Service.

We may sub-license these rights to our service providers (for example hosting, image storage, mapping and AI providers) strictly for the purposes above.

4.2 What the grant is not

This licence is over the content only. It is not an appointment, a mandate, an exclusive or a co-broking arrangement; it gives us no interest in the property, no entitlement to any commission, and no right to deal with your client. It does not transfer ownership of your Listing Content — you keep everything you had before you uploaded it.

4.3 Your warranty over the content (including photographs)

You warrant that you are entitled to grant the licence in clause 4.1 for everything you upload or import, and in particular that:

the listing is genuine, you are authorised by the owner or landlord to advertise it, and the particulars are accurate and current;
you own, or hold a licence broad enough to cover the use in clause 4.1 for, every photograph, floor plan, video and rendering you supply. Photographs commissioned by your agency, taken by a hired photographer, supplied by a developer or taken from another website are frequently not yours to license — it is your responsibility to check before uploading them, not ours;
importing content from another listing site or portal does not breach that site’s terms, your agency’s policies, or any agreement you have with either of them;
the content does not infringe anyone’s intellectual property, privacy or other rights, and does not include personal data of any third party that you are not entitled to share.

4.4 Takedown and duration

You may remove a listing at any time. We may remove, hide or refuse any Listing Content at our discretion, and we will remove content promptly on a credible claim that it infringes someone’s rights. The licence in clause 4.1 ends for a piece of content when you remove it, except for (a) copies retained in routine backups for a limited period, (b) anonymised or aggregated statistics that do not identify the listing, and (c) copies we must keep to comply with the law or to resolve a dispute.

5. How you must conduct yourself on the Service

You agree that you will:

comply with the Estate Agents Act, the CEA Code of Ethics and Professional Client Care, the Professional Service Manual, and CEA practice circulars, in everything you do through the Service;
keep listings truthful and current — no bait advertising, no listing a property that is not available, no price you are not prepared to transact at, and prompt removal or updating once a property is sold, rented or withdrawn;
state your identity, agency and CEA registration accurately, and never advertise under another salesperson’s registration;
respond to buyer enquiries honestly and not use them to market unrelated products or services.

You agree that you will not:

offer, or ask us to facilitate, any cash rebate, gift or other inducement to a client where CEA’s rules prohibit it. We do not operate any rebate, cashback or incentive scheme, and we will not be used as the third party in one;
refer any client to a licensed moneylender, or accept any benefit from one, in connection with your use of the Service (referrals to banks and other excluded moneylenders are unaffected);
scrape, crawl or systematically extract listings, buyer data or other content from the Service, or use it to build or train a competing product, dataset or model;
misuse buyer contact details — see clause 6 — or attempt to identify buyers beyond what an enquiry gives you.

6. Buyer enquiries and personal data

When a buyer chooses to connect with you, we pass you what that buyer agreed to share. You may use it only to respond to that enquiry and to carry out the work the buyer is asking you to do. You must not add it to a marketing list, sell or share it, or use it to contact the buyer about anything they did not ask about.

In respect of buyer data you receive, you act as an independent data controller and are responsible for your own compliance with the Personal Data Protection Act 2012, including consent, purpose limitation, the Do Not Call provisions, and any request the buyer makes to you directly. We handle personal data as described in our Privacy Policy.

7. Your seat: fees, billing and cancellation

7.1 What a seat costs

An agent seat is S$149 per agent per month, excluding GST. We are not currently GST-registered, so no GST is charged. This is the only fee we charge you. There is no joining fee, no per-listing fee, no per-lead or per-enquiry fee, and no commission or success fee of any kind.

7.2 How you are billed

Seats are billed monthly in advance, by Shark Bunny Studio Pte. Ltd. through our payment processor, Stripe. By subscribing you authorise a recurring charge to your chosen payment method each month until you cancel. Card details are entered on Stripe’s own payment form and are held by Stripe; we never see or store them. Your seat activates once Stripe confirms the first payment, and invoices and receipts are available in the billing portal linked from your account.

7.3 Price changes

We may change the seat price. We will tell you before a new price applies to you, and the new price takes effect from your next renewal — never mid-period and never retrospectively. If you do not want the new price, cancel before that renewal.

7.4 Cancelling, and refunds

You may cancel at any time from the billing portal. Your seat then runs to the end of the period you have already paid for and does not renew. We do not refund part of a period, and monthly fees already paid are non-refundable, except where a refund is required by law or where we have charged you in error.

7.5 If a payment fails, or a seat ends

If a payment fails, Stripe retries it for a period and we will tell you. Without an active seat, an agent account keeps one live listing and cannot use automated listing import. When a seat ends, your existing listings stay publicly visible for 14 days; after that, all but your most recent listing are hidden from buyers until a seat is active again. Nothing is deleted, and everything is restored as soon as a seat is active.

Your leads, your receipts and your account data are never withheld because of a payment state. You can read, export and act on them whether or not you hold a seat. A seat buys capacity and automation — never access to your own records.

7.6 Chargebacks

If you dispute a charge, please contact us first. Raising a chargeback without doing so may result in suspension of your account until the dispute is resolved.

8. Suspension and termination

You may stop using the Service and close your agent account at any time; clause 7.4 governs what happens to fees. We may suspend or terminate your agent account, or remove your listings, if you breach this Agreement, if your CEA registration lapses or is withdrawn, if we reasonably suspect fraud or misrepresentation, if required by law, or if we discontinue the Service. Where the circumstances allow it, we will give you notice and a chance to put the problem right first.

On termination, your listings stop being shown and the licence in clause 4.1 ends on the terms set out in clause 4.4. Clauses 4.3, 4.4, 6, 9, 10 and 12 survive termination, along with any fees already due.

9. Your indemnity

You agree to indemnify us against any claim, loss, liability or expense (including reasonable legal costs) arising from your Listing Content, your breach of clause 4.3, your conduct as an agent, your handling of buyer data, or your breach of this Agreement or of any law.

10. Disclaimers and limitation of liability

The Service is provided “as is” and “as available”. We do not guarantee any number of enquiries, leads, viewings, transactions or any level of visibility, and no forecast, example or past result is a promise of future performance. We do not warrant that the Service will be uninterrupted or error-free.

To the maximum extent permitted by law, we are not liable for indirect, incidental, special or consequential loss, or for loss of profit, business, goodwill, data or opportunity, and our total aggregate liability to you is limited to the greater of (a) the seat fees you paid us in the 12 months before the claim, or (b) SGD 1,000. Nothing here limits liability that cannot be limited by law.

11. Changes to this Agreement

We may update this Agreement. We will post the updated version here with a new “Last updated” date and, where the change is material, tell you before it applies to you. Changes take effect for your seat from your next renewal; for everything else, continued use of the Service after the change takes effect is acceptance. If you do not accept a change, cancel your seat and stop using the Service.

12. Governing law, and the language of this Agreement

This Agreement is governed by the laws of Singapore, and you submit to the exclusive jurisdiction of the Singapore courts. Parts of the Service are offered in English and Simplified Chinese; the English text of this Agreement governs and any translation is provided for convenience only.

13. Contact

Questions about this Agreement, or about anything above before you accept it? Write to steve@sharkbunny.net. The Service is operated by Shark Bunny Studio Pte. Ltd. (UEN 202212287N), a company registered in Singapore.